earthandmagick web store FAQ section

This store uses USD. However, the shipping costs have been dramatically reduced to compensate for the total costs for Canadian shoppers; it will all even out in the end. Ex. 6 inch boot knife wooden handle = $16.84 USD Shipping on the above item to Canada = $2.50 The actual cost to ship the item is more than $2.50, however, you will only pay $2.50 because the current exchange rate from USD to CND will mean that you will pay approximately $20.25. So in the end, the amount you will pay will cover the costs of shipping completely.

The store's currency is set to U.S. Dollars. However, the shipping costs have been dramatically reduced to compensate for the total costs for Canadian shoppers; it will all even out in the end. So you were not overcharged. It is simply the currency conversion from USD to CND which increses the amount you paid. Ex. 6 inch boot knife wooden handle = $16.84 USD Shipping on the above item to Canada = $2.50 The actual cost to ship the item is more than $2.50, however, you will only pay $2.50 because the current exchange rate from USD to CND will mean that you will pay approximately $20.25. So in the end, the amount you will pay will cover the costs of shipping completely.

We accept returns up to fourteen (14) days of purchase with the receipt for an exchange or store credit only. Sorry, there are no refunds. If an item is purchased from our online store and you receive it broken, please contact us within seven (7) days to receive an exchange or store credit. You can e-mail us at: [email protected] with the subject title "Damages". Please include your order number (As found in your confirmation e-mail of your order) with your full name, full address, and phone number. Without this information, we cannot supply you with an exchange, or any other compensation.

If an item is purchased from our online store and you receive it broken, please contact us within seven (7) days to receive an exchange or store credit. You can e-mail us at: [email protected] with the subject title "Damages". Please include your order number (As found in your confirmation e-mail of your order) with your full name, full address, and phone number. Without this information, we cannot supply you with an exchange, or any other compensation.

Our retail store is located in Vancouver, British Columbia, Canada. To find our exact location, and more information about our store, please visit our website at: www.earthandmagick.com.

There are two ways to qualify for free shipping: 1) Purchase an item from our store with a value of $130.00 or more. 2) Visit our retail store and purchase your item there, shipping-free! You won't have to wait for your item & it won't cost you anything extra for shipping!

Yes, of course! We are located in Vancouver, British Columbia, Canada. For our address, directions and more, visit our website at: www.earthandmagick.com.

We always ship your package so that you will receive it within a week or often less if you are located in Canada. Typically, you should receive your package in about eleven (11) days if you live in Alaska, Hawaii, or mainland U.S.A. Please note that shipping times are not guaranteed as we do not control the shipping company.

Unfortunately, we cannot guarantee that your package will arrive within a week, as we do not control or run the shipping company; delays may have occurred due to holidays or technical difficulties. It should arrive within another week or so. The best thing to do would be to take a deep breath, and try to relax. You can also track your package with the tracking number you received in your order confirmation e-mail, with the instructions.

We ship our products through Canada Post.

Your tracking number is send to the e-mail address you provided after your order has been sent to us, after your payment has cleared, and after we ship your item(s). You will not receive your tracking number right away, so please try to be patient. If you deleted the e-mail with the tracking information, please e-mail us at: [email protected] and request a copy. Please include your order number, or your full name, address, and phone number so that we can identify you and find the appropriate e-mail.

We need it to send you a confirmation e-mail that your payment has been received, and also let you know what your tracking number is. We NEVER give your information to anyone! We absolutely HATE SPAM just as much as you do!

We need it in order to be able to contact you if a problem were to arise. We typically will have no reason to contact you by phone, however, in a very rare occasion, it may be necessary. We NEVER give your information to anyone! We absolutely HATE SPAM just as much as you do!

If you have any questions that are NOT listed in this FAQ, please e-mail your question(s) to: [email protected]. Please note, we will only answer serious inquiries.

We do not send out our order confirmation emails immediately. We send them out after your payment has been received and we have shipped your item(s). If your order is very, very small, we may not have opted to have the tracking option available for your order. If this is the case, do not panic. Your package should arrive in a week or less. Sometimes and extra week or so due to delays and holidays. If you have waited at least three weeks and you have not received your package, please contact us at: [email protected]. Please include your order number, full name, address and phone number so we can identify you correctly.